What Our Customers Are Saying
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Margaret Lockhart, Greenville, PENNSYLVANStore Location: Hermitage
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I own a Kubota Z121 Zero Turn mower and I consider it to be a great piece of equipment. In November of 2022, I began experiencing a problem. When I would disengage the blades and engage the parking brake, I was unable to get off of the tractor without it shutting down. Then, the tractor would not restart for a long period of time. This only happened intermittently and each time it was taken to M&R, they were unable to replicate the problem. A new starter was installed. In the spring of 2023, the problem reoccurred. There were four more trips to the service department made throughout the summer when various parts were installed and yet the problem continued. In late August, I stopped into the service department and was introduced to Robert, the new service manager. It was his second day on the job. I explained what had been happening and, before I finished, he diagnosed the problem while we spoke at the service desk. He guaranteed that it would be fixed this time. He acknowledged my frustration and scheduled my tractor to be brought to the dealership and returned to my home at no charge to me. I am happy to say that the problem has been resolved and I greatly appreciate the work performed by Robert and his staff.
Mark Edwards, Butler, PAStore Location: Butler -
Great purchasing experience! This is my 2nd John Deere lawn tractor purchase from the folks @ M&R, and my sales rep Linc!!
Ken BoyleStore Location: Hermitage -
Great service. After Agnews in ohio treated me very poorly on a warranty part order, I switched to M & R. I spoke with Gary in the service department. He was great, did exactly what he said he would do and had me back up and running in a few days. I wish I would have bought my previous business equipment from here, but I will be sure to deal with M & R for everything going forward.
Paul James, Hermitage, PAStore Location: Hermitage -
We absolutely love our new Cub Cadet! The buying process was easy and our new Cub was delivered within a week! I would highly recommend working with Sean and his team!
Megan Julius, Butler, PAStore Location: Butler -
So I needed a riding mower quick quick. I go into the showroom and met by Chelsea and she is just the nicest. Now have I told you I Hate to shop and definitely don't like sales people. Chelsea introduces us to Sean and I am already not in the mood. We'll to my surprise he is a no bull ship guy and within minutes and I mean minutes he made me a happy happy girl. I will send everyone I know to him. Had my riding mower the next day. Thanks for a great experience.
Barbara Lutz, Buter, PAStore Location: Butler -
I Stopped In to look at chainsaws, Kristi told me she knew a great deal about Stihl chainsaws, turns out she really does! She answered all my questions and was very helpful throughout the whole experience, from the start until I picked up my new saw. My experience couldnt have been better. Thank You Kristi and M&R
Jeff Furia, Hadley, PAStore Location: Hermitage -
Sean in sales was great! Really helpful in identifying the right zero turn mower and tractor to fit our property. Service also excellent ! Minor problem with mower fixed quickly with home service call.
John comerci, sewickley, PENNSYLVANStore Location: Butler -
I had my Kubota tractor (M6040) serviced in February of 2020. David Camus, Service Advisor, was a great help in resolving past problems I had with the service department. Jesse, Service Tech, who worked on my tractor was exceptional. He took care of my tractor as if it was his own. My tractor came back clean and ready to work.
David McMaster, Valencia, PAStore Location: Butler -
Joe Polite was a great salesman. He came out to my house and went over the whole machine and told me to contact him anytime with questions. He really seems to enjoy his job and was very informative and likable. M & R is lucky to have someone like him as he represents them well.
Ronald Brennan, Brookfield, OHStore Location: Hermitage -
Logan went above and beyond for our purchase start to finish. He was very informative about every brand and every tractor. He knew exactly what we needed in a zero turn and what would work for us. We absolutely love our John Deere Z970 R zero turn and look forward to doing business with Logan and the M& R crew again. Keep up the good work.
Todd Kollek, Harmony, PAStore Location: Butler -
Jason in parts was very helpfull in getting parts for my Kobta
joe Assisi, Pittsburgh, PAStore Location: Butler -
Great service from the parts department. Handled with professionalism and great attitude. (Jason from parts department)
Jermane Foster, Imperial, PAStore Location: Butler -
Toni spent several hours explaining the differences and options between a John Deere and Kubota but never pushed one over the other. I decided on a John Deere so Toni put together a great deal that included my trade. Toni and this dealership exceeded my expectations.
Chis Graham, Butler, PAStore Location: Hermitage -
was cutting grass with my honda self propelled mower when when drive unit stopped working tried to make adj. my self no luck took mower up to service in butler explained problem to service person Megan mower still under warranty they took care of problem while I waited was simple adj. great service 5 star's to Megan
Mark Rezzetano, Evans City, PENNSYLVANStore Location: Butler -
We bought a John Deere X330 about three weeks ago. Our salesperson was Marty. Recently, I hit a tree root, bent the blades and did a bit of other damage. The service department was backed up but promised to look at the tractor this week. Marty jumped to my rescue, removed the deck, changed the blades and made some other adjustments. Huge help. Thank you Marty.
Leonard Matz, New Castle, PAStore Location: Hermitage -
Will Parks, ANNISTON, ALABAMAStore Location: Hermitage
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Purchased a John Deere Tractor (1025R) with front loader, back blade and mower from sales consultant Toni Schillaci. Service Manager Mike Robertson had tractor serviced and delivered. Also enjoyed talking to Mary (Owner). THIS IS A VERY PROFESSIONAL GROUP. I am happy with my new purchase, as this group gives you the feeling of security and honor. I look forward to a continual enjoyable relationship with service for my new purchase.
Pete Steele, OH, BROOKFIELDStore Location: Butler -
I was extremely impressed with the courtesy, professionalism and complete attitude of everyone I dealt with. You have some great guys working for you. You run a top notch operation.
Robert Holder, Greenville, PAStore Location: Hermitage
This was the second place we had stopped at to look at Ebikes. Lucy Mancini was outstanding in every way. She is very knowledgeable in the Aventon bikes and explained it very well. She was pleasant and a joy to meet. We have already referred friends to your business and told them to ask for Lucy.